Return Policy
Last Updated:
1. Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
2. How to Exercise Your Right
To exercise the right of withdrawal, you must inform us of your decision by means of a clear statement:
- Email: info@xiphrannix.world
- Address: Andreas-Hofer-Straße 10, 6020 Innsbruck, Austria
You may use the model withdrawal form below, but it is not obligatory.
3. Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
4. Return of Goods
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
5. Conditions for Return
To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging
- The product must be unopened and unused
- The return request must be made within 14 days of delivery
- You must provide proof of purchase
6. Exceptions
The right of withdrawal does not apply to:
- Goods made to your specifications or clearly personalized
- Goods which are liable to deteriorate or expire rapidly
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery
7. Refund Processing
Once we receive and inspect your returned product, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
8. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@xiphrannix.world. We will arrange for a replacement or full refund, including return shipping costs.
9. Return Address
Please send returns to:
Xiphrannix
Andreas-Hofer-Straße 10
6020 Innsbruck, Austria
Please include your order number and reason for return.
10. Contact Us
If you have questions about returns or need assistance, please contact us:
Email: info@xiphrannix.world
Address: Andreas-Hofer-Straße 10, 6020 Innsbruck, Austria